Cloud9

Privacy Policy

Last updated: Dec 2025

This Privacy Policy outlines how our mobile application and related services collect, use, and safeguard personal information. By choosing to use our app, you acknowledge and accept the practices detailed here. Our goal is to maintain transparency about the data we collect, why we collect it, and the measures we take to ensure its protection.

We gather several categories of information to provide a secure, functional, and compliant experience. This includes contact and financial details, unique identifiers, user-generated content, usage analytics, diagnostic reports, sensitive verification data, and the contact information you provide. Each category plays a role in enabling core app features, ensuring smooth account management, maintaining regulatory compliance, and supporting you when you need assistance.

Contact information such as your name, phone number, email address, and physical address allows us to create and verify your account, deliver important updates, and support your interactions with the app. Financial details including payment and credit information are required to process your transactions securely, track your activity, prevent fraud, and meet financial regulatory standards. Identifiers like your user ID help link your app activity to your account so that your preferences and settings follow you wherever you use the service. When you upload photos, videos, or supporting documents for KYC procedures or customer support cases, this content is used strictly for verification and issue resolution.

We also collect information about how you interact with the app. Insights into screens viewed, actions taken, and general usage patterns help us improve user experience and ensure the platform performs reliably. Diagnostic data such as crash logs and performance metrics allow us to address issues quickly and maintain stability. Sensitive information required for identity verification is processed solely for KYC and AML checks, fraud prevention, and meeting necessary legal obligations. In some cases, you may provide additional contact details that assist us in communication and support processes.

The information we collect is used to create and manage accounts, verify identities, process payments, offer customer support, improve the app's technical performance, and enhance our features. We also use data to comply with applicable laws and regulatory standards. At no point do we sell your personal information.

In certain scenarios, we share data with trusted third parties, but only when necessary. These include payment processors, financial partners, identity verification providers, regulatory authorities, and service partners who support essential functions such as hosting and analytics. Each partner is obligated to protect your information and use it strictly for the purposes defined by us.

We take data security seriously and apply a combination of administrative, technical, and physical safeguards. These practices include encrypted communications, secure storage systems, and strict access controls. While we work to protect your information, no system is entirely immune to risks, and we encourage you to keep your login details safe.

Your data is retained for as long as your account is active, and in some cases longer when required by law. Financial and identity records often need to be maintained for extended periods for compliance purposes. Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information. You may also withdraw consent for certain types of processing. You can reach out to us at any time to exercise these rights.

Our services are intended for users aged 18 and above, and we do not knowingly collect information from minors. Occasionally, the app may direct you to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies independently.

As our services evolve, we may update this Privacy Policy to reflect new features, legal requirements, or changes in how we operate. Updated versions will be available on our website.

If you have questions about this policy or our handling of your personal data, you can contact us at: